Startories Terms and Conditions

Last updated: October 15, 2026

These terms ("Terms") govern your use of the Startories website, startories.com, and the Startories app and services (the "Service"), provided by Nzoni App LLC ("Startories", "we", "us" or "our"). By creating an account, starting a subscription or using the Service, you agree to these Terms on behalf of yourself and the business you represent ("you" or "Customer").

1. The Service

Startories is a B2B acquisition engine. For each project you create, we:

  • analyze your product website and help you define your ideal customer profiles;
  • detect public buying signals on the sources included in your plan (such as Reddit, X, Product Hunt, directories and search results);
  • identify, enrich and verify the relevant decision makers and deliver qualified leads to your dashboard;
  • run outreach campaigns from dedicated sender mailboxes managed by our team, following the sending days, hours and limits configured for the campaign;
  • collect replies into a unified inbox, classify them and answer them with an AI assistant, with human review for sensitive replies.

Features, sources and limits depend on your plan and may evolve. We may change or discontinue features with reasonable notice when the change is material.

2. Eligibility and accounts

The Service is for businesses only. You must be at least 18 and able to bind the business you represent. You are responsible for the accuracy of the information you give us, for keeping your credentials confidential and for all activity in your account.

3. Subscriptions and payment

  • Each project requires its own paid subscription. The first Starter project is eligible for a free 7-day trial. A payment card is required to start it; nothing is charged during the trial, and the subscription then renews at $99 per month unless it is canceled before the trial ends. The trial does not apply to additional projects or renewals. Payments are processed by Stripe.
  • Subscriptions renew automatically at the end of each billing period until cancelled.
  • You can upgrade your plan at any time; the price difference may be prorated for the current period.
  • You can cancel at any time from your settings. Cancellation takes effect at the end of the paid period, and you keep access until then. We ask for a reason to improve the Service.
  • If a subscription is not renewed or payment fails beyond any grace period, the project is marked as expired: it becomes read-only, no new leads are delivered and campaigns and automatic replies stop. Renewing the subscription restores the project.
  • Fees are exclusive of taxes and are non-refundable, except where the law requires otherwise.

4. Your responsibilities for outreach

You are responsible for your campaigns and for the products you promote. You agree to:

  • use the Service only for legitimate B2B prospecting of professionals about offers relevant to their role;
  • comply with applicable laws, including anti-spam and data protection laws such as CAN-SPAM, the GDPR and the ePrivacy rules, and CASL;
  • make only truthful claims about your product, and provide accurate goal links and information for the AI assistant;
  • respect opt-outs and never ask us to contact someone who has objected;
  • not upload or target personal email addresses of consumers, minors or sensitive categories of data;
  • tell us promptly about any complaint you receive about your campaigns.

We may review, pause or stop a campaign, or edit a reply before it is sent, to protect deliverability, recipients or the reputation of our sending infrastructure, or when we believe it breaks the law or these Terms.

5. Sender mailboxes

Campaigns are sent from mailboxes that our team sets up, connects and manages for your project. A mailbox is assigned to one project at a time. For security, mailbox credentials and technical settings are not shown in your dashboard; you can read all messages and replies of your campaigns. Sending volumes and pacing are limited to protect deliverability.

6. Lead data

Leads are built from public sources and lawful data providers. During your subscription, you may use the leads delivered to your projects for your own internal sales and marketing purposes. You may not resell, publish or share lead data with third parties, or use it to build a competing database. You must delete lead data when you no longer need it or when a person asks you to.

7. AI features

The Service uses AI to analyze your website, score leads, classify replies and draft answers. AI output can be incomplete or wrong. Simple, low-risk replies may be sent automatically on your behalf, while sensitive replies (for example about pricing, legal matters or complaints) are reviewed by our team. You can give us instructions for the assistant and ask us to require review of every reply. You remain responsible for the offer and commitments made in your name.

8. Acceptable use

You must not:

  • reverse engineer, copy, resell or sublicense the Service;
  • access it by unauthorized means, bypass limits, or interfere with its operation or security;
  • use it for unlawful, deceptive, harassing or harmful content, or to promote illegal products;
  • impersonate another person or company in campaigns.

9. Intellectual property and your content

We own the Service, its software, design and content. You keep ownership of your content (product information, templates, instructions and notes) and give us a license to use it only to provide the Service to you.

10. Privacy

Our Privacy Policy and GDPR notice explain how we handle personal data. When we process prospect data for your campaigns, we act as your processor, and a Data Processing Agreement is available on request.

11. No guarantee of results

We use commercially reasonable efforts to provide the Service professionally and to fix defects promptly. Numbers of signals, leads, replies, meetings or sales vary with your market and offer, and are not guaranteed. Except as stated in these Terms, the Service is provided "as is", to the extent permitted by law.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for lost profits, revenue or data. Our total liability for any claim related to the Service is limited to the amounts you paid us for the affected project in the 12 months before the claim.

13. Indemnity

You will defend and indemnify Startories against third-party claims arising from your campaigns, your products or your breach of these Terms or of applicable law.

14. Suspension and termination

You may stop using the Service and cancel your subscriptions at any time. We may suspend or terminate your access if you seriously or repeatedly breach these Terms, fail to pay, or put recipients or our infrastructure at risk, with notice when reasonably possible. After termination, we may delete your projects in line with our Privacy Policy.

15. Changes to these Terms

We may update these Terms. We will post the new version on this page and notify customers of material changes by email or in the app. Continued use after the changes take effect means you accept them.

16. Contact

Questions about these Terms: click to show email.